Definitions: 

'Organisers’ means Red Swan Partners Limited or their designated representatives. 

‘Delegate’ means an individual booking to attend an event.

 ‘Venue’ refers to the location where the conference is being held. ‘Conference’ refers to any event organised by Red Swan Partners Limited.

Payments: 

All bookings made prior to the conference must be paid in full to guarantee registration. These must be made by credit card or via the online booking system. Once payment has been received, an email confirmation and a receipted invoice will be sent. Alternatively an invoice can be issued on booking with a 30-day payment term. 

Payment must be made directly to our nominated bank account. The payee is responsible for paying all of their own banking and transmission charges (e.g. for transfer of funds) relating to a payment. 

No discounts may be taken or deductions made. Any charges passed on wrongly or inadvertently to Red Swan Partners Limited will be reinvoiced to the delegate.

Special rates or offers: In order to qualify for any special rates or offers, booking and payment must be received in accordance with the offer.

Substitutions & Cancellations: 

Delegates may nominate an alternative person from their organisation to attend up to 24 hours prior to the start of the event, at no extra charge. Should substitution not be possible, cancellation charges apply as follows: • 8 weeks or more prior to the start of the event: 20% of the delegate fee • 4 to 8 weeks prior to the start of the event: 70% of the delegate fee • 4 weeks or less prior to the start of the event: 100% of the delegate fee.

All substitutions and cancellations must be received in writing. If under a corporate delegate booking the number of delegates drops below three then the charge will be amended to the standard delegate rate with the difference being due on receipt of invoice.

Access Requirements: Delegates should advise of any special access requirements at the time of registration.

Registration Information: This information will be sent to registered delegates by email at least seven days prior to the event. Any delegate not receiving the registration information should contact us by email to info@redswanpartners.com 

Alterations to Programme:  Cancellation/Postponement of Event 

A. Red Swan Partners reserves the right to make alterations to the conference programme, venue and timings. 

B. In the unlikely event of the programme being cancelled by Red Swan Partners Limited a full refund will be made. Liability will be limited to the amount of the fee paid by the delegate. 

C. In the event of it being found necessary, for whatever reason, that the conference is being postponed or the dates being changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. 

D. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force and will be subject to the cancellation schedule in paragraph 

Speakers: Views expressed by speakers are their own. Red Swan Partners Limited cannot accept liability for advice given, or views expressed, by any speaker at the conference or in any material provided to delegates.

Photography & Filming: For promotional purposes, there may be a professional photographer and video production taking place during the conference. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@redswanpartners.com prior to the event.

Data Protection: By submitting registration details, delegates agree to allow Red Swan Partners Limited and companies associated with the conference to contact them regarding their services. Delegates who do not wish to receive such communications please email info@redswanpartners.com. The contact details of registered delegates will be placed on the attendee list which will be passed to sponsoring companies and to all attendees for them to see who is at the conference for the purpose of networking and meetings. Delegates who do not wish to be included on this list should advise at the time of booking. Further information on how your personal data may be processed is available in our privacy policy

Websites & Links: The conference and associated Red Swan Partners Limited websites may link to other websites and networking tools provided for the convenience of the users. The contents of these websites are maintained by their owners, for which Red Swan Partners Limited takes no responsibility. Neither can responsibility be taken for contents of any website linking to this website.

Insurance: It is the responsibility of the delegate to arrange appropriate insurance cover in connection with their attendance at the conference. Red Swan Partners Limited cannot be held liable for any loss, liability or damage to personal property.